DreamVegas Privacy Policy

At Dream Vegas, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at dreamvegas.com. We encourage you to read this document carefully so you fully understand how your information is handled. Our DreamVegas platform is operated by White Hat Gaming Limited, a company registered in Malta (company registration number C73232), with its registered office at 85 St John Street, Valletta, VLT1165, Malta. We are a licensed operator regulated by the UK Gambling Commission (account number 52894) and the Malta Gaming Authority (licence MGA/B2C/370/2017), and we take our legal obligations regarding data protection extremely seriously.

Who We Are and How to Contact Us

We, the DreamVegas Casino team, act as the data controller responsible for your personal data. If you have any questions or concerns about this Privacy Policy or the way we handle your information, you are welcome to reach out to us at any time. Our 24/7 support team is always available via live chat on the site or by email at support@dreamvegas.com. We are committed to responding promptly and transparently to any data-related enquiries you may have.

Information We Collect

When you register and use Dream Vegas services, we may collect various types of personal information about you. We gather this data to operate our platform safely, comply with legal requirements, and provide you with the best possible gaming experience.

Information You Provide Directly

• Your full name, date of birth, and gender
• Your email address, phone number, and residential address
• Username, password, and account preferences
• Payment and financial information (card details, e-wallet accounts)
• Identity verification documents (proof of ID, proof of address) as required for KYC compliance
• Communications you send us, including support enquiries and feedback

Information We Collect Automatically

• Device information, browser type, and operating system
• IP address and approximate geographic location
• Log data, including pages visited, time spent on site, and click activity
• Gaming activity, including bets placed, games played, and transaction history
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

We use the personal data we collect for a number of important purposes. At DreamVegas, we process your information only where we have a valid legal basis to do so, including fulfilment of a contract with you, compliance with legal obligations, our legitimate business interests, or your explicit consent.

• To create and manage your Dream Vegas casino account
• To verify your identity and age in accordance with UKGC and MGA requirements
• To process your deposits and withdrawals securely
• To administer bonuses, including the DreamVegas welcome bonus, free spins, and loyalty rewards
• To provide responsible gambling tools and detect signs of problem gambling
• To deliver customer support through live chat and email
• To send you promotional communications where you have opted in (you may unsubscribe at any time)
• To improve our Dream Vegas platform, services, and user experience
• To comply with anti-money laundering and fraud prevention obligations
• To meet our obligations under applicable gambling regulations

Cookies and Tracking Technologies

We use cookies and similar technologies on the DreamVegas website to enhance your browsing experience, remember your preferences, and analyse site performance. Cookies are small data files stored on your device that help us understand how you interact with our platform. Some cookies are strictly necessary for the site to function correctly, while others are used for analytics and marketing purposes. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of our Dream Vegas online casino.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, in order to operate our Dream Vegas casino services effectively, we may share your information with trusted third parties in the following circumstances:

• Payment processors and financial institutions to handle your transactions
• Identity verification and KYC service providers
• Game software providers (such as NetEnt, Evolution, Microgaming, and others) to deliver gaming content
• Regulatory and law enforcement bodies when required by law
• Our parent company and sister brands within the White Hat Gaming group, where necessary for operational purposes
• Analytics and marketing technology partners, subject to appropriate data processing agreements

All third parties we work with are contractually required to handle your data in accordance with applicable data protection laws, including GDPR where relevant.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Under gambling licensing requirements, we are typically required to retain records for a minimum of five years following the closure of your account. Once this retention period has expired, we will securely delete or anonymise your data.

Your Data Protection Rights

At DreamVegas, we respect your rights as a data subject. Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• Right of access – You have the right to request a copy of the personal data we hold about you
• Right to rectification – You can ask us to correct inaccurate or incomplete data
• Right to erasure – You may request that we delete your data in certain circumstances
• Right to restriction – You can ask us to restrict the processing of your data
• Right to data portability – You may request your data in a structured, machine-readable format
• Right to object – You have the right to object to processing based on our legitimate interests
• Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@dreamvegas.com. We will respond to your request within the timeframes required by applicable law.

Security of Your Data

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. Our Dream Vegas casino uses SSL encryption to secure data transmission, and access to personal data is strictly limited to authorised personnel on a need-to-know basis. While we take every reasonable precaution, no online system is entirely risk-free, and we encourage you to use strong passwords and keep your login credentials confidential.

International Data Transfers

As a multi-market operator, Dream Vegas may transfer your personal data to countries outside the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission or equivalent mechanisms, to ensure your data receives an adequate level of protection.

Children and Minors

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the legal gambling age. As part of our DreamVegas responsible gambling commitment, we carry out age verification checks on all new accounts. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you via email or a prominent notice on our Dream Vegas platform. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services following any changes constitutes your acceptance of the updated policy.